At WAC (Wireless Adaptive Chair), we understand that timely and reliable delivery is crucial when it comes to mobility solutions like our premium power wheelchairs and electric mobility devices. As a merchant with over 15 years of experience in the industry, we prioritize transparency, efficiency, and customer satisfaction in every shipment. Our shipping policies comply with Google Merchant Center guidelines, ensuring clear information on costs, timelines, and handling procedures. We partner with trusted carriers like UPS, FedEx, and USPS to deliver your order securely to your doorstep.

All our products are carefully packaged to minimize risks during transit, with special attention to the size and fragility of wheelchairs. Below, you'll find detailed information on our shipping and delivery process. If you have any questions, contact our support team at wacwheels@gmail.com or 1-(979) 205-0566.

Domestic Shipping (Within the United States)

We offer standard shipping to all 50 states, including Alaska and Hawaii (with potential additional fees for remote areas). Our wheelchairs are classified as oversized items, so they ship via freight carriers with curbside delivery—meaning the driver will place the package at your door or garage, but assembly and indoor placement are not included unless you select white-glove service (available at checkout for an extra fee).

  • Standard Delivery: Available for all orders. This includes professional packaging, tracking, and insurance coverage up to the item's value.
  • Shipping Costs: Calculated at checkout based on your location, order weight, and size. 
  • Estimated Delivery Time: 1-7 working days (Monday-Friday, excluding holidays) from the date your order ships. Note: Delays may occur due to carrier issues, weather, or high-volume periods (e.g., holidays). We'll notify you via email if any changes arise.

International Shipping

At this time, WAC focuses on domestic US shipping to ensure the best service for our customers. International orders are not available directly through our site. If you're outside the US, please contact our support team for potential export options or referrals to authorized international distributors. Import duties, taxes, and customs fees are the responsibility of the recipient.

Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number and estimated arrival date. Track your shipment in real-time via the carrier's website (linked in your email)  We recommend checking spam folders for updates.

Damaged or Defective Items

Your satisfaction is our priority, and we stand behind the quality of our products. All shipments are insured, but we know accidents can happen. To handle any issues promptly:

  • Inspect Upon Delivery: Carefully examine your wheelchair for damage before signing for the shipment. If you notice visible damage to the outer packaging, note it on the delivery receipt and refuse the package if severe.
  • Reporting Damages: Report any damage, missing parts, or defects within 24 hours of delivery by emailing wacwheels@gmail.com with photos, your order number, and a description. We'll initiate a claim with the carrier immediately and arrange for a replacement, repair, or full refund—typically resolved within 3-5 business days.
  • No Signature Required for Minor Issues: If damage is discovered after signing, contact us right away; our insurance covers concealed damage claims filed within the 24-hour window.

Failure to report within 24 hours may affect your ability to file a claim, as per carrier policies. For non-damage returns (e.g., wrong size), refer to our Returns Policy for details—wheelchairs have a 28-day window for unopened items.

Contact Us

For shipping inquiries or assistance, contact:
📧 wacwheels@gmail.com
📞 (979) 205-0566
📍 2930 Preston Road, Frisco,TX,75034